Return Policy

Online tickets purchased on are valid for 30 days. If this term has been exceeded without using the ticket, the value of the tickets will not be refunded.

If the online ticket was validated by scanning the QR code upon entering the museum, the ticket is considered used and cannot be refunded.

According to GEO 34/2014, if you are a consumer (natural person) you have the right to withdraw from the contract, without any specific reason, within 14 days from the day on which you or a third party authorized by you, came into possession of the tickets. Thus, you can send the withdrawal request by filling in the ticket refund request.

After returning the value of the ticket purchased online, it will be invalidated and can no longer be used.

In case of refunds, the price printed on the ticket will be refunded in full. A partial price cannot be claimed for refund. The customer assumes full responsibility for the complete realization of the optional tours. A partial refund of a ticket cannot be requested if the customer has decided not to complete the tour for which he purchased an electronic ticket. The ticket value will be refunded to the valid account from which the initial payment was made.

In the event of cancellation, postponement or major schedule changes, no other related expenses (transportation, accommodation, delivery charges or other charges) will be refunded. The Peleș National Museum will be able to refund, in case of cancellation of the order, only the price of the ticket written on it.